Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. We've compiled some of the most common questions we receive from our customers, so you can easily find the answers you're looking for.
What is is a travel insurance provider that offers a range of plans to suit different types of travellers. We understand that unexpected events can happen while travelling, and our goal is to provide you with peace of mind so you can focus on enjoying your trip.

What types of plans does offer?

We offer several plans to suit different types of travellers, including our Explorer Plan, which provides comprehensive coverage for overseas trips. We also offer upgrades for additional coverage, such as our Cruise, Motorcycle, Ski and Snowsports, and Luggage upgrades.

How do I purchase a plan from

You can easily purchase a plan from our website by selecting the plan that best suits your needs and completing our online application form. Alternatively, you can call our customer service team for assistance with purchasing a plan.

What does cover?

Our plans cover a range of benefits, including emergency medical and dental expenses, trip cancellation and interruption, baggage and personal effects, and personal liability. We also offer coverage for specific types of trips, such as adventure sports, business trips, and long-term trips. For more information on what our plans cover, please refer to our product documents.

How do I make a claim with

If you need to make a claim, you can easily do so by completing our online claim form or by contacting our customer service team. We recommend that you keep all relevant documentation, such as receipts and medical reports, to support your claim.

What is the claims process with

Once we receive your claim, we will assess it as quickly as possible and keep you informed of its progress. In some cases, we may require additional information or documentation to support your claim. Once your claim is approved, we will work with you to provide payment or other appropriate compensation.

What should I do if I need emergency assistance while travelling?

If you need emergency assistance while travelling, such as medical assistance or help with lost or stolen documents, you can contact our 24/7 Emergency Assistance team for support. Their contact details are provided in your policy documents, and they can assist you with finding medical care, arranging transportation, and more.

We hope that these answers have been helpful. If you have any additional questions or require further assistance, please do not hesitate to contact our customer service team.